The hotel offers on-site valet parking for guests at a rate of $45 per night or $6 per hour. Guests dining at our restaurant, Goodall's Kitchen, or visiting the Parlor Bar, can enjoy two hours of complimentary valet parking with their dining purchase.

Unfortunately, Hotel Ella does not provide shuttle services at this time. We recommend using Uber, Lyft, or other ride-share services.

The hotel is a 15-minute walk from The University of Texas.

Check-in is at 3:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request, but this cannot be guaranteed in advance.

Complimentary Wi-Fi is available throughout the hotel for all guests.

Breakfast and dinner are not included with the stay. Guests are encouraged to check the Dining page for the offerings at Goodall's restaurant and The Parlor.

All guest rooms are equipped with mini-fridges.

Microwaves are not available in the rooms, nor can they be provided upon request.

All rooms are equipped with Nespresso machines along with decaf and caffeinated espresso pods, cream, and sugar.

The rooms are not equipped with safes at this time.

Not all of the rooms have bathtubs. Guests who wish to request a room with a bathtub should call or email for assistance.

Hotel Ella is pet friendly. There is a one-time fee of $50.00 for any pets checked in. Pets are not allowed in the food service outlets. Service animals are exempt from these rules.

Our hotel is completely smoke-free, and smoking is not permitted in public areas or within 15 feet of any hotel entrance. To maintain a smoke-free environment, a $250 cleaning fee will be charged to the account of any guests who smoke in their room or in public event spaces.

All bedding is featherless and allergy-friendly.

The pool is open from 7:00 AM to 10:00 PM for hotel guests only, except when it is reserved for private events.

Guests are not allowed to bring outside food or beverages into the pool courtyard, and glass containers are strictly prohibited. For more details on additional rules and regulations, please call (844) 720-1497.

Non-hotel guests may purchase daily pool passes through Resort Pass, depending on availability. For information regarding pool availability, guests can call (844) 720-1497.

The fitness center is open 24/7 for the convenience of hotel guests.

The hotel does not offer in-house spa or salon services at this time, but recommendations are available at the front desk.

The hotel provides off-site dry cleaning services. For pricing and pick-up times, guests should contact the front desk.

To book a room in the historic mansion, guests should visit the website and look for rooms labeled “Mansion,” including the Ella Parlor Suite. Reservations for these rooms can be made up to six months in advance, unless booking for a private event. To confirm the location of a reservation before booking or upon arrival, guests can call or email the hotel. For inquiries regarding private events, guests should submit their information to the sales team.

The destination fee includes access to the on-site gym and pool, housekeeping services upon request, an in-room Nespresso machine, and daily newspaper deliveries to the lobby, including the Wall Street Journal and Austin-American Statesman.

The hotel offers three rates for each room, providing different levels of flexibility:

• Non-refundable (NR): This rate is charged at the time of booking and is non-refundable.
• Semi-Flexible (SF): Cancellations made within 14 days of arrival are subject to 100% of the reservation cost.

The hotel accepts Visa, MasterCard, American Express, Discover, cash, and various online payment systems.

The $250.00 charge that guests see is an authorization hold placed at the beginning of their stay, which is released at checkout. This hold may appear as a charge, and the timing of its release on a bank statement depends on the guest's bank. For any questions or confirmation regarding billing, guests are encouraged to call or email for assistance.

The hotel is currently developing a rewards program for returning guests. More information will be available soon.

The best way to contact Goodall’s Kitchen for reservations is through OpenTable. Guests can easily book a table online for their convenience.

The hotel can assist in planning a special occasion surprise, like a birthday or anniversary. Interested parties should contact the hotel at (844) 720-1497 to discuss ideas and explore how the hotel can make the occasion memorable.

The hotel offers one ADA accessible room. Please call for assistance if this accommodation is needed.

The hotel does not provide cribs, but it does have pack-n-plays available upon request, as well as rollaway beds for certain room types. Guests should contact the front desk for more details and to arrange this.